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Frequently Asked Questions

Does VidLive work on my website/platform?

The answer here is almost certainly yes. VidLive works an every web/ecommerce/blogging platform anyone has ever asked us about. If you are not sure please feel free to shoot us a note to ask, but if you can add HTML to your site, you should be able to embed VidLive.

Can I create a widget to stream live from my Facebook Business Pages?

Absolutely, as long as you are the owner / admin and the Page is published and public on Facebook.

How does VidLive connect to my Facebook account?

We connect using API's (Application Programming Interface) provided by Facebook. Permission is granted by authenticating your Facebook account with your Facebook App Keys. You will need to set up your Facebook App ID and Secret keys over at Facebook... don't worry, it's easy and we will show you how.

Does VidLive post to Facebook, message followers, or collect my information?

No, we will never post to your account, contact your followers or collect your personal information.
Please take a look at our Terms & Privacy Policy for more on this.

Can't I just use a Facebook embed code to stream my live videos?

Well yes and no. Facebook allows you to grab an embed code from any video that you have uploaded or recorded live. However it does not have an embed code to display "currently live" video on you website. This is what we do. With our widget, when you go live on Facebook, we will embed that live video so that you are also live on your website.

Is the live video widget mobile friendly?

Yes, your live video widget comes with a built in responsive/mobile-friendly theme. You can also personalize your widgets with custom placeholder images, backgrounds, and text.

Can I cancel anytime?

Yes. If you want to cancel you can do it right form your account settings page.

I still have a question. How do I contact you?
No worries! Just send an email to [email protected] and we'll be more than happy to help you.